1. Who we are
ResultsAiX is a software brand operated by Kevin Fahey trading through Results With Kevin ("ResultsAiX", "we", "us", "our"). We build and sell WordPress plugins, AI-assisted marketing tools, and related digital products.
2. Definitions
- "Product" — any plugin, software, add-on, bundle, template, training, or digital service we sell or give away, including free products.
- "License" — the non-exclusive, non-transferable right to install and use a Product per the tier purchased.
- "License Key" — the unique activation code issued to your purchase email.
- "Seat" / "Site" — one WordPress installation (one domain) on which a License Key may be active at a time.
- "Marketplace" — the payment platform through which you purchased (WarriorPlus, ClickBank, Stripe, PayPal, or others as shown at checkout).
- "Consumer" — an individual purchasing for purposes outside their trade, business, craft, or profession.
3. Acceptance & eligibility
By accessing this site, downloading a free Product, or purchasing any Product, you agree to these terms, the Privacy Policy, the Refund Policy, and the Acceptable Use Policy. If you don't agree, don't use the Products.
- You must be at least 18 years old (or the age of legal majority in your jurisdiction).
- If you accept on behalf of a company, you confirm you have authority to bind that company.
- Our Products are professional marketing tools intended primarily for business use.
4. Products & licensing
4.1 License grant
Each Product is sold under a license tied to your purchase email. We grant you a non-exclusive, non-transferable, revocable license to install and use the Product on the number of Sites your tier authorises (shown on the sales page at purchase — typically 1 or 5 for standard tiers, up to 100 for developer/agency tiers).
4.2 What you may do
- Install and activate the Product on up to your licensed number of Sites.
- Move a license between your own Sites (deactivate on one, activate on another).
- Use developer/agency tiers on client sites where your tier explicitly permits it.
- Make private backups of the Product files for your own use.
4.3 What you may not do
- Resell, rent, lease, sublicense, share, or redistribute the Product, your License Key, or your download access.
- Remove, disable, or circumvent license validation, update mechanisms, or attribution.
- Use one purchase to supply multiple separate businesses (each business needs its own license unless your tier says otherwise).
- Publish, leak, or include the Product in "GPL club" or nulled-software repositories.
4.4 Open-source components
Our WordPress plugins may incorporate or interoperate with code licensed under the GPL and other open-source licenses, and nothing in these terms restricts rights granted by those licenses for those components. However, our proprietary assets — branding, artwork, CSS/JS where separable, documentation, the License Key system, update delivery, and AI/cloud services — are not open source, and access to them is conditional on a valid license. Redistribution of the Product package as a whole is prohibited.
5. Updates & support
- Updates: active licenses receive plugin updates (features, fixes, security) via the built-in updater for the period stated on the sales page. One-time purchases include updates for the lifetime of the product line unless the sales page states otherwise.
- Support: provided in English via our support desk and email, on business days. We aim to respond within 1–2 business days. Support covers product functionality — not general WordPress consulting, custom development, or third-party conflicts beyond reasonable diagnosis.
- End of life: if we ever retire a Product, we will give active customers reasonable advance notice, and where feasible a final self-contained version.
6. License keys & account
- You're responsible for keeping your purchase email and License Keys confidential.
- We can reissue keys to the original purchase email at any time. Transfers to a different email require proof of purchase/ownership.
- We may revoke keys that are leaked, shared publicly, traded, or obtained through fraud or chargeback.
7. Payment, pricing & taxes
- All payments are processed by the Marketplace shown at checkout. We never see or store your full card details.
- Prices are in the currency shown at checkout. The checkout page displays the final amount including any applicable VAT/GST/sales tax the Marketplace collects. Depending on your country and the Marketplace, tax may be added at checkout.
- Subscription products renew automatically at the stated interval until cancelled. You can cancel anytime via the customer billing portal or the Marketplace's subscription management, or by contacting support. Step-by-step: see Manage Subscription & Invoices and the Refund Policy.
- We may change prices for future purchases at any time. Price changes never affect a purchase you've already made, and subscription price changes are notified in advance with the option to cancel.
8. Refunds & EU withdrawal right
Refund eligibility is governed by our Refund Policy, which includes the product-specific money-back guarantee shown on the sales page at purchase, marketplace-specific rules, and — for Consumers in the EU/EEA and UK — your statutory 14-day right of withdrawal and your rights regarding faulty digital content. Nothing in these terms limits statutory rights that cannot be waived.
9. Acceptable use
Use of our Products and services is subject to the Acceptable Use Policy. In short: no illegal activity, no spam, no deception, no abuse of third-party platforms, no misuse of AI features, and no attacks on our infrastructure. Violations can result in license termination without refund.
10. Intellectual property
- The Products, this website, our branding, logos, documentation, and training materials are owned by us or our licensors and protected by copyright and trademark law.
- Buying a license does not transfer any ownership of the Product to you.
- "WordPress" is a trademark of the WordPress Foundation; "WarriorPlus", "JVZoo", "ClickBank", "Stripe", "PayPal" and other marks belong to their respective owners. We are not affiliated with or endorsed by any of them.
- Feedback and suggestions you send us may be used to improve the Products without obligation or compensation.
11. Third-party services & AI providers
- Many Products integrate with third-party platforms (WordPress, marketplaces, autoresponders, payment gateways, AI providers). Those platforms have their own terms and may change or restrict their APIs at any time. We update integrations as quickly as reasonably possible but can't guarantee uninterrupted compatibility.
- Where a Product uses a bring-your-own-API-key (BYO) model, your use of the AI provider (e.g. Anthropic, OpenAI, Google) is governed by your own agreement with that provider, and API usage costs are yours.
- Where we provide hosted AI features, your inputs are processed by our upstream AI providers under their terms; don't submit data you're not permitted to share.
12. AI-generated output
- As between you and us, you own the output you generate with our AI features, to the extent we hold any rights in it.
- AI output can be inaccurate, incomplete, or similar to output generated for others. Review everything before publishing. You are solely responsible for content you publish, including its legality, accuracy, and compliance with advertising rules.
- You must not present AI output as professional advice (legal, medical, financial) without qualified human review.
13. Service availability
License-validation, update, and AI endpoints target high availability but are not guaranteed to be uninterrupted. Plugins are built to keep functioning through a grace period if our servers are briefly unreachable. Scheduled maintenance is performed, where possible, outside peak hours.
14. Beta features
Features labelled beta, experimental, or early access are provided for evaluation, may change or be withdrawn without notice, and are excluded from any guarantee to the maximum extent permitted by law.
15. Warranty disclaimer
Except as expressly stated in these terms or required by law, the Products are provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Products will be error-free or meet your specific requirements. For Consumers: this clause does not exclude the statutory conformity guarantees for digital content under EU Directive 2019/770 (and equivalent national laws), under which you are entitled to have faulty digital content brought into conformity, or to a price reduction or refund.
16. Limitation of liability
To the maximum extent permitted by applicable law:
- We are not liable for indirect, incidental, special, or consequential losses — including lost profits, lost revenue, lost data, or lost business opportunities — arising from use of, or inability to use, the Products.
- Our total aggregate liability for all claims relating to a Product is limited to the amount you paid us for that Product in the 12 months before the event giving rise to the claim.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for intent or gross negligence, or any liability that cannot be excluded under the mandatory law of your country of residence. If you are a Consumer, you retain all mandatory consumer-protection rights.
17. Indemnification
If you are a business customer, you agree to indemnify us against third-party claims, damages, and reasonable legal costs arising from your unlawful use of the Products, your violation of these terms, or content you publish using the Products. This clause does not apply to Consumers.
18. Termination
- By you: stop using the Product; cancel any subscription via the Marketplace. Deletion requests for your data are honoured per the Privacy Policy.
- By us: we may suspend or terminate a license for material breach of these terms (including license sharing, chargebacks filed without contacting support first, or Acceptable Use violations). Where the breach is curable we'll normally give you notice and a chance to fix it first.
- On termination for breach, your license rights end; clauses on IP, liability, indemnity, and governing law survive.
19. Changes to these terms
We may update these terms. The "last updated" date at the top reflects the current version. Material changes are announced on this site and, for active customers, by email, at least 14 days before taking effect where reasonably practicable. If you don't accept a material change, stop using the Products and — for active subscriptions — you may cancel before the change takes effect. Continued use after the effective date means acceptance.
20. Governing law & disputes
- These terms are governed by the laws of Portugal.
- Business customers: disputes are subject to the exclusive jurisdiction of the courts of Portugal.
- Consumers in the EU/EEA or UK: you additionally benefit from the mandatory consumer-protection rules of the country where you live, and you may bring proceedings in your home courts. You may also be able to use an alternative dispute resolution (ADR) body in your country; we'll engage constructively with any ADR request. Before anything formal, email us — almost every issue gets solved at the support desk.
21. General provisions
- Entire agreement: these terms plus the policies linked from them form the whole agreement between us regarding the Products.
- Severability: if any clause is found unenforceable, the rest remains in force, and the unenforceable clause is replaced by a valid one closest to its intent.
- No waiver: our not enforcing a clause is not a waiver of it.
- Assignment: you may not assign your license without our consent; we may assign these terms in connection with a sale or reorganisation of the business, with notice to you.
- Force majeure: neither party is liable for delay or failure caused by events beyond reasonable control (outages of upstream providers, natural disasters, war, government action).
- Language: these terms are concluded in English.
Questions about these terms? Email info@onlineimsupport.com — we answer fast.