🛠️ Troubleshooting Common Problems

Start with Diagnostics. It checks most of what is below in one place. Then find what you see here and follow the steps.

The registration or room page shows a 404:

1. In WordPress, go to Settings, Permalinks and click Save Changes once.
2. Open the link again.
3. For a lasting fix, publish the page as a WordPress page. See Publishing Your Registration Page As A WordPress Page.

The plugin also hands out a query string link on sites where the pretty link is not available.

Nobody received the confirmation email:

1. Open Diagnostics and read the email lines.
2. On the Email screen, click Save Email Settings, then Send a test email.
3. Use a real sending service rather than plain WordPress mail.
4. Send from an address at your own domain, verified with your provider.
5. Check spam as well as the inbox.
6. On the Emails tab, check the Confirmation switch is on.

Reminders arrive late:

1. Check the WP-Cron line in Diagnostics.
2. On a quiet site WordPress cron only runs when someone visits. Ask your host for a real server cron.
3. Check the reminder is switched on in the Emails tab.

A change to the registration page is not showing:

Click Save on the Registration tab, then Refresh in the Live preview. Changes go live when they save.

Someone cannot register again:

With One registration at a time on the Schedule tab, a person with a seat sees that seat until the days you set have passed. Cancelling their seat frees them straight away.

The cloned voice is not in the Narrator menu:

Open the ResultsAiX Voice Engine app on the same computer, switch on its keep running and network access options, and reload the editor.

Some slides have no narration:

Click Generate Voiceover again. It fills in only the missing slides.

Chat feels slow in a big room:

Check Live chat folder writable in Diagnostics. Your host can make the uploads folder writable so the fast chat file is used.

The broadcast will not start:

1. Use Chrome, Edge or Firefox on an https site.
2. Allow the camera, microphone or screen when the browser asks.
3. Check Live chat folder writable in Diagnostics.
4. For Cloudflare Stream, click Test connection in Settings, Live Streaming.

The live recording is not the replay yet:

After a Cloudflare broadcast, wait a few minutes, then click Use my live recording as the replay in the Live panel. A broadcast from This site is saved as the replay when you stop.

An autoresponder is not getting people:

1. Click Save Integrations, then Test connection on that card.
2. Check the list or audience ID is the one you are looking at.
3. For AWeber (Legacy), register a test seat yourself.
4. If the webinar uses Choose which connections fire, check that connection is ticked on its Emails tab.

A question in the chat went unanswered:

Open Chat History. Questions For You lists everything that still needs you, from every webinar. Click Reply to answer by email.

Still need a hand?

Open Diagnostics, click Download the log under the Error Log, and contact support from the Support screen with what you see.

The page looks different from the preview:

The Live preview shows the saved page. Click Save, then Refresh in the preview, and open the page with Open in a new tab. If your site uses a page cache, clear it after big changes.

The offer did not appear:

1. Check Show a timed offer during the webinar is ticked.
2. Check the Button URL is filled in.
3. Check the reveal time is before the end of the webinar.
4. Watch the room past the reveal time.

The session time looks an hour out:

Set a city in Settings, General, Timezone in WordPress, not a fixed UTC offset. Visitors always see times in their own time zone, so the page can show a different hour from the one you typed.

The AI buttons say to connect a key:

Open the AI screen, paste a key, click Save AI Settings and Test connection.

The replay page says the replay has closed:

The replay window is counted from the end of each person's session. Raise Replay expires after on the Replay tab, or set 0 for a replay that never closes.