Short answers to the questions people ask most. Each one points to the full article.
Do signers need an account or a password?
No. They click the link in their email, tick the consent box, sign and are done, on any phone or computer. See What Your Signer Sees.
Is there a limit on documents or signers?
No. Send as many documents as you like, with as many signers as each one needs.
Can I send the link myself instead of by email?
Yes. Click Copy Signing Link on the document's status page and share it however you like. Treat it like a key, because it opens that signer's page.
Can the client sign first?
Yes. Put the client in signer row 1 and yourself in row 2, choose In order, and make sure the signature fields use the matching numbers.
Can I use my own contract instead of a template?
Yes. Paste it into the editor and add signature fields, or upload it as a PDF. See Three Ways To Create A Document.
Where are signatures and PDFs stored?
In a protected folder inside your WordPress uploads folder, and the signing record in your WordPress database. See Where Documents Are Stored, And Privacy.
Does it work with my theme or page builder?
Yes. The signing page opens on its own, outside your theme, so themes and page builders do not change it.
What happens if two people sign at the same time?
With All at once, each signature is recorded separately. The document completes when the last person has signed.
Can I change a document after sending it?
The text is locked once sent, so the signature always matches what was read. Void it, click Duplicate, edit the copy and send that.
Can I delete a document?
Drafts and documents that are out for signature, declined, voided or expired, yes, from the Documents tab. Completed documents stay as signed records.
Does uninstalling the plugin delete my contracts?
No. Deleting the plugin keeps your documents, signatures, audit trails and settings. Only the Danger Zone on the Settings tab removes them.
Who gets the final PDF?
Every signer, the WordPress user who created the document, and every address in CC on completion. See Completion, The Final PDF And The Certificate.
Can I see who has opened the document?
Yes. The status page shows each signer as Invited, Viewed or Signed, with times and IP addresses, and the full audit trail.
Is an electronic signature valid for my document?
That depends on your country and the type of document. ResultsAiX Sign records the evidence; it does not give legal advice. Ask a qualified lawyer where you operate. See Electronic Signatures And The Evidence Recorded.
How many templates can I save?
Core keeps 3 saved templates. PRO has no limit.
Do I need PRO?
No. Core sends unlimited documents with multiple signers, seals the final PDF and keeps the full audit trail on its own. PRO adds AI Draft and AI Localize, reminders, bulk send, branding, a webhook, and in-person and embedded signing. See What ResultsAiX Sign PRO Adds.
Where do I get help?
Open the Diagnostics tab, click Copy Report for Support, then click Open Support and paste the report into your ticket. Include the document title if your question is about a specific document.