Quick answers to the questions people ask most. Each one links to the full guide.
Where is my subscriber data stored?
In your own WordPress database, on your own hosting. Subscribers, lists, broadcasts and reports never leave your site. The Mailer checks your licence key with the licence server once a day, sends email through the sending service you choose, and contacts your AI provider, with your own key, only when you use an AI feature.
How many sites can I use it on?
Your key covers a set number of your own websites, and the standard licence covers three. The licence panel on Setup, then Settings shows how many slots are used. Click Remove next to another site to free its slot. See Getting Started And Activating Your License.
Where do I find my licence key or the download?
In your customer portal at resultswithkevin.com/portal/, which holds your keys, downloads and invoices. The All my keys and downloads button in the licence panel opens it.
Do I need the companion plugins?
No. ResultsAiX Mailer is a complete email system on its own. WP Conversion Tracker adds website click history and buyer segments, Launch Manager adds purchase data, and WP Sync brings in subscribers from other apps. See The ResultsAiX Ecosystem: More Data, Smarter Emails.
How many emails can I send?
The Mailer sets no limit and everything is unlimited. Your real limit is your sending service's plan. You can set your own ceiling with Never send more than this many broadcast emails an hour on Setup, then Settings.
Which sending services can I use?
Amazon SES, SendGrid, Mailgun, Postmark, Brevo, Resend, SparkPost, Mailjet, Elastic Email, SMTP2GO, your own SMTP server, or WordPress wp_mail. You can use several at once and share sends between them. See Which Sending Service Should I Pick?
Can I keep using my existing SMTP plugin?
Yes. Add a WordPress wp_mail connection on Delivery, then Sending, and the Mailer sends through whatever mail setup your site already has. See Connect WordPress wp_mail.
Will importing a big list slow my site down?
No. Imports are saved to a file and processed in small background batches that carry on after a timeout or a closed browser. Turn Safe Mode on first and nothing is sent during the move. See Importing Subscribers From A CSV.
Will imported people get my welcome emails?
No. Everyone added by an import or sync carries the silent import lock. They receive broadcasts you choose to send, but never start a sequence or automation by themselves. You can lift the lock for a list on the Lists tab. See The Silent Import Lock.
Can I bring my unsubscribes from my old autoresponder?
Yes. Import the unsubscribe file on Delivery, then Deliverability, before you import your subscribers. See The Suppression List.
Do test sends work while Safe Mode is on?
Yes. Test sends to yourself always go out. Real sends wait until you turn Safe Mode off on Delivery, then Safety. See Safe Mode: Moving A Real List Without Accidents.
Which timezone do schedules use?
Your WordPress site timezone, set on WordPress Settings, then General. Choose a city, not an offset. See Timezones And Scheduling.
Can I send from more than one address?
Yes. Create a sender profile for each, on Setup, then Settings. Lists, broadcasts and automations can each use their own. See Sender Profiles.
How is revenue worked out?
Each sale goes to the last email the buyer clicked in the 7 days before buying, or, with no click, the last one they opened. See How Email Revenue Is Counted.
Can I change how the Mailer screens look?
Yes. Pick one of eleven colour scheme choices under Appearance on Setup, then Settings. See Settings And Colour Schemes.
Where are the written guides and video training?
The written guides are at resultsaix.com/docs/results-ai-mailer/ and the video training is at resultsaix.com/training/. Setup, then Resources links to both.
How do I get help?
Open Setup, then Settings and click Contact Support under Help and your account. Check Setup, then Diagnostics first: it often shows the answer straight away. See Diagnostics And Fixing Problems.